If you have been sent a file by Pirform Support and the program hasn't automatically processed the file., then follow the steps below to process the file:
 Open Pirform Options
From the Home Screen, click File and then Pirform Options.
 Click Open File under Support
Go to the Support section and click Open File:
 Select the support file
Then find and select the support file, then click Open and Pirform will process the file.