Send old version data using the support tool

[1] Download and run the Pirform Support Tool

Ensure that Pirform is not running.  Download and run our old support program from:

https://shinelive.blob.core.windows.net/public/PirformSupportTool-OLD.exe

[2] Package your data

pirformsupporttool.png

Click the button marked Package Data For Emailing to create one or more files ready for uploading.

Note: If the file is too large then please enter a suitable file size limit in the area next to the Package Data For Emailing button.  You can find a list of the maximum attachment sizes that your email provider will allow here.

[3] Send us the data

The files you need to send will be on your desktop in a folder called Pirform_Support.  Please send us each file that is in that folder.  The following link shows how to send us the files:

https://pirform.zendesk.com/entries/21870611-share-files-using-dropbox

 

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