Download and run the Pirform Support Tool
Ensure that Pirform is not running. Download and run our old support program from:
 Package your data
Click the button marked Package Data For Emailing to create one or more files ready for uploading.
Note: If the file is too large then please enter a suitable file size limit in the area next to the Package Data For Emailing button. You can find a list of the maximum attachment sizes that your email provider will allow here.
 Send us the data
The files you need to send will be on your desktop in a folder called Pirform_Support. Please send us each file that is in that folder. The following link shows how to send us the files: