Download and run the PIRform Support Tool
Ensure that PIRform is not running. Download and run our support program from
 Open log folder
Click the button marked “Show My Log File” and you will see a folder like the picture below.
The log file is called “pirform.log” and should be selected as above. If you can only see a file called "pirform", then send that will be the one you're after.
 Send log by email
Please attach the file “pirform.log” to an email and send it to firstname.lastname@example.org.