Send log file to PIRform Support

[1] Download and run the PIRform Support Tool

Ensure that PIRform is not running.  Download and run our support program from

http://www.pirform.co.uk/support/pirformsupporttool.exe.

pirformsupporttool.png

 

[2] Open log folder

Click the button marked “Show My Log File” and you will see a folder like the picture below.

pirform_log_folder.png

The log file is called “pirform.log” and should be selected as above.  If you can only see a file called "pirform", then send that will be the one you're after.

[3] Send log by email

Please attach the file “pirform.log” to an email and send it to support@pirform.co.uk.

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